Position: Senior Consultant – Service Design
Location: UK
Salary: £73,000
Assignment Timescale: 3 weeks
Result: Completed
Context
The UK government places digital transformation at the centre of its public service agenda. Government Digital Service standards shape every stage of service development. Our client operates as one of the largest digital transformation consulting firms in the UK. The firm required strict adherence to security protocols plus full alignment with complex government delivery environments.
Challenge
The client needed a Senior Service Designer with verified government sector expertise. The role required active security check (SC) clearance. The brief focused on redesign of high-impact public services within a sensitive programme environment. Precision across research phases, service blueprinting, prototyping, user validation, delivery readiness remained vital.
Solution
We activated a search of our specialist network of public sector service design talent across the UK. This network delivered rapid access to designers with strong delivery records within major government departments. A refined shortlist reached the client within a short timeframe, with each applicant holding current clearance plus extensive GDS service design knowledge.
Result
The selected candidate advanced through each interview stage with strong endorsement from senior leaders before a competitive offer was made and was subsequently accepted. The candidate is expected to deliver high performance across multiple government programmes. The client anticipates immediate impact through strong alignment with GDS standards, deep sector experience, and a proven approach to high complexity service design within secure public sector environments.
How can we help?
Position: Partner
Expertise: Technology Advisory & Management Consulting
Geographies: UK & EMEA
Ben brings over 20 years of experience partnering with leading global management consultancy firms, top strategy houses, systems integrators, and blue-chip industry clients across the UK, Europe, and the APAC regions. His expertise spans a wide range of areas within business and technology consulting, including technology strategy, innovation, ERP, digital transformation, operational excellence, project and programme management, change management, and related disciplines.
He has a strong track record of successfully placing senior professionals at Managing Director, Partner, Associate Partner, and Director levels, working on both retained and contingency search assignments.
As the head of Consulting Point's Leicester office, Ben also serves as a Key Account Director for several top-tier management consulting clients.
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